CONFIRMED CUSTOMER ORDERS:
- Returns after processing confirmed customer orders, will only be accepted due to faulty workmanship or material and must be returned in their original condition including packaging and labelling.
- We do not accept returned cancelled orders; however, we acknowledge that certain situations may need to be reviewed. A returns application can be completed by downloading the form or contacting us. Should your request for return be approved, a 20% handling fee will be charged.
- No returns will be accepted with printing, branding or embroidery on the item, please ensure that you have checked the item to your satisfaction before proceeding with any branding. It is the buyer’s responsibility to inspect the merchandise upon receiving an order from Yahweh promotional Garments. Any defect in terms of the correct style, color or size must be corrected before any alterations are made to the merchandise. This includes orders which are delivered to a third party by YAHWEH PROMOTIONAL GARMENTS on request.
- We do not accept returns on discontinued, clearance and sale items.
- We do not accept returns on swimsuits and active wear leggings due to hygiene reasons.
SAMPLE ORDERS:
Goods taken as SAMPLES will be credited providing:
- The goods are indicated as “samples” on the purchase order or online order.
- There is only one item per SKU, per size on the invoice.
- Samples are returned within 14 days of the original purchase. If the return period is expected to be longer than 14 days, an extension in writing may be requested for consideration, to your sales consultant. You will receive a reply in writing within 48 hours.
- Garments are in the same condition and packaging as when they were purchased, this includes any swing tags, stickers, loose pockets etc. that the product may have been supplied with.
- Any garment that has been washed, dyed or altered will not be accepted as a return.
- Goods are accompanied by an original (or Copy) of the Tax Invoice.
- Sample returns amounting to more than R250.00, cannot be refunded in cash. An Electronic Fund Transfer will be processed instead; alternatively, your account can be credited.
- Once samples have been received by our warehouse, the checking in process may require a few days. Upon satisfaction that the samples are returned in the same condition as originally supplied, a refund or credit note will be issued.
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At our company, we are committed to ensuring that our customers are provided with the best possible service when placing orders, no matter what method they choose. Whether it’s through online orders, email, What’s App, or fax, we guarantee proper communication channels are always maintained. In order to serve our customers efficiently, we must reinforce our company policy that all deliveries are subject to stock availability. For this reason, we encourage our valued customers to confirm the availability of stock before placing orders to avoid any disappointment, as stocks are subject to change without prior notification.
Our commitment extends to providing high-quality products to our customers. It is, however, important to note that garments made of cotton or partly cotton are not suitable for applications involving excessive exposure to sunlight and perspiration as fading may occur. While we do our best to ensure that our products meet the required quality standards, we cannot accept liability for such instances.
Additionally, we wish to remind our customers that overdue amounts will be charged with interest at a rate of prime plus 2%. Discounts applied to orders are subject to our discretion, and we reserve the right to reverse the discount if payments are not made on time. Please note that until all amounts are paid in full, all goods remain the property of YAHWEH PROMOTIONAL GARMENTS.
It is our duty to inform our customers that prices are subject to change without prior notification and are subject to Rand/Dollar fluctuation. Please also note that it is our policy to have customers inspect goods upon delivery. If there are any discrepancies with the Purchase Order, Tax Invoice, or Delivery Note, customers are advised to inform us within 24 hours. Finally, we ask our customers to read carefully our returns policy before placing any orders to avoid any confusion in the future.
